Say This, Not That: Level Up at Work by Responding Versus Reacting

We’ve all encountered that colleague — the one who effortlessly navigates workplace situations with tact and finesse. Their words seem to dance with confidence, leaving an indelible impression. It’s not magic; it’s the art of responding instead of reacting. The way you phrase things at work matters. It’s about cultivating habits, practicing the right language, and understanding how your words shape perceptions.

You’re Actually Reacting to Things At Work Instead of Responding

Reacting and responding are two distinct approaches to workplace challenges. Reacting is impulsive, driven by immediate emotions, often resulting in defensive or confrontational behavior. Responding, however, is a thoughtful and intentional approach that considers the situation, providing a measured and constructive reply.

Reacting

Reacting often involves a more emotional and impulsive response, including apologies that might not be necessary, expressions of fear, frustration, or concern without careful consideration. Here are examples of reactive statements:

• Apologizing Excessively: “I’m sorry, but I didn’t mean to interrupt. I’m sorry if my opinion is not what you were looking for.”