Metrics for Operational Excellence: Assessing Your Business’s Performance

Have you ever ordered a product online and marveled at how seamlessly the entire process — from browsing to checkout — flowed? Well, that’s an example of operational excellence.

In the intricate dance of business, achieving operational excellence is like having a well-choreographed performance where every move counts. It’s not just another corporate catchphrase; it’s the secret sauce that flavors success across the board. Imagine your business as a symphony — operational excellence is the conductor ensuring that every instrument (department, team, and individual) plays harmoniously, creating a masterpiece. It sounds corny, but you know when things don’t work well as a customer, you can tell it easily…but what about the things that are behind the scenes that customers don’t see?

It’s easy to tell if you’re not operating with excellence when people can’t buy your product or it takes them too long. But what about people, projects, and moving the needle?

Defining Operational Excellence

Operational excellence isn’t about reinventing the wheel; it’s about making that wheel spin smoother, faster, and more efficiently. It’s the commitment to doing things better today than you did yesterday and ensuring that every action aligns with…